Faq

listed below, please send us an email to let us know.

How long does delivery take?
Typically orders are delivered between 2-3 weeks from the date of order. To accommodate any unexpected delays we typically provide an estimate of 2-4 weeks for delivery and we sometimes offer a rushed shipping option with an estimate of 1-3 weeks. For any gift purchases that are required by a certain date we strongly recommend you place orders before the upper expected delivery estimate to be sure your order will arrive on time.
Every order from Customgiftify is individually crafted and each piece goes through several artwork and product quality checks. This process takes time but it’s well worth it to ensure you receive the highest quality product.


Will I receive a tracking code?
Yes, all orders are shipped with tracking codes and you will receive your tracking number by email as soon as your order is shipped.


Do you accommodate special requests?
We do our best to accommodate any special requests and will let you know via email if we cannot do so.


Will you contact me if my photo won't give good results?
Yes, our team checks each photo submitted and will reach out to you via email if we do not believe the photo you submitted will result in a good quality final image. Please double check your email address at checkout and keep an eye out for the next few days after ordering in case we need to request a new photo from you.

What makes a great photo?


We find the best results come from photos where the pet is looking into the camera and the entire head and at least the upper body are visible in the frame. High resolution photos are preferred.
Here are some guidelines to get the best results:

  • Take your photo at eye level with your pet
  • Pet should be looking into the camera
  • Avoid blurry photos or poor lighting, outdoor natural light is typically best but indoor photos work as well
  • Seated positions for the pet are best with the entire body (or at least upper body) in frame
  • Photos don’t need to be taken against a plain background, our artists are good at cropping pets out of most images